CUSTOMER SUPPORT

CUSTOMER SUPPORT

• Responsible for the correct handling of (customer) orders throughout the full process.
• Procure a positive customer experience through correct administration of orders, proactive information about deliveries and effective handling of requests.
• Develop long term relationship and customer loyalty by a personal contact and approach of strategic partners.
• Support sales teams administratively to maximise efficiency.

Specifically, the resource will be responsible for:

• Order Management
• Customer & Contract management
• Service administration
• Customer relationship management & sales support
• Daily communication with customers, providers and end-users

Requirements:

High school degree,  with by preferrence some additional degree in trade/business administration Experience in the role or similar positions
Excellent knowledge of the English language
Knowledge MS-Office applications
Personal Skills: Excellent communicator, Solutions driven, Customer oriented attitude, Multi-tasker able to manage time and priorities and well-organised.

Work location: northern province of Milan

A permanent contract is offered. The level and salary will be based on the candidate's experience.