FRONT OFFICE MANAGER

Main responsibilities:

• Responsible for Front Office effective management and Guest service delivery.
• Assist the Guest Relations Manager in creating a personalised relationship with the Guests and a tailor made experience for each one of them.
• Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development.
• Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.
• Daily cooperation with Reservations to maximise occupancy and room revenue. Development of profit improvement ideas.
• Manage room allocation, review room availability status, front office accounting tasks; Coordination with Housekeeping & Manteinance to ensure that Guest’s preferences and satisfaction are implemented.
• Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Responsible for suggesting inputs for Front Office budgeting and forecasting.
• Proactive in suggesting ideas to improve guest service and hotel profit.

Requirement

• Fluent in Italian and English.
• Professional experience as Front Office Manager in 4/5 stars hotels; international experience preferred
• Preferable degree in hotel management
• Preferable evidence of self-development through specialized courses, conferences/workshops
• Knowledge of Hotel Management software such as Protel, Opera.
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint,).

Based in Rome.

Alti Profili è una divisione di Umana S.p.A., Agenzia per il Lavoro - Aut. Min. Lav. Prot n. 1181 – SG del 13/12/2004. Ai sensi della normativa vigente, il presente annuncio è rivolto a candidati di entrambi i sessi (L. 903/77 e 125/91, D.lgs. 198/2006). Il trattamento dei dati personali dei candidati avverrà nel rispetto della vigente normativa in materia di protezione dei dati personali.